Don't but vodacom home internet

For the last 14 days I have been phoning vodacom as I do not have internet connection. Yet I still have to pay the full bill I requested them to cancel my contract as I feel they broke the contract I have with them for uninterrupted connection they made me aware should I cancel I wil have to pay so I asked the call center agent if they would be happy to pay for no service and they never answered the question so I feel it's best to cancel so I my move my business some where else, and I'm also an ex vodacom employee. I also did n Sim swap which never help in my issue