DC
Deslan C

1 reviews | Active since Apr 2012

20 Mar 2018, 07:35

Don't bother with their fibre deals

I was promised fibre within 14 days. I was even told to cancel another contract that I had taken and was waiting for Vumatel to contact me. Vodacom committed to take ownership of this and drive it with Vumatel. It has been 21 days and still no feedback. To make it worse, Thuli does not answer my calls. As usual, pathetic follow up service from Vodacom - you did not close the deal until I have my fibre installed!!!

0
Replies (2)
Vodacom
Vodacom's reply20 Mar 2018, 09:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Apr 2018, 15:07
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic