YD
Yvonne D
1 reviews | Active since Jan 2021
17 Feb 2024, 13:17
Don't bother taking vodacom contract
Vodacom is selling a product that they know very well is susceptible to loadshedding damage.. 2 months into a new contract the Home router is alleged by a vodacom to technician to have laodshedding damage even though it stays on a UPL, after 7 days of no internet, am told by the vryheid vodacom branch that I have to book the router in for 4 to 6 weeks and In the meantime I cannot use the 550gigs on the sim as the sim doesn't work in any other router or phone, meaning I have to buy extra data during the time and still pay for 2 months for a service I am not using and cannot cancel as it's 24 months contract... Talk about a monopoly
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Replies (1)Vodacom's replyOfficial
17 Feb 2024, 18:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Feb 2024, 18:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
