NM
Ndivhuwo M

1 reviews | Active since Aug 2024

06 Aug 2024, 13:05

Don't be stupid and stay away from Vodacom Fibre- Their service Sucks.

They do not deserve even a single star. My Vodacom fiber ( which is very expensive compared to other competitive providers) which I took with Vodacom cause I thought they were a reputable company, has been down for the past 8 days now, I have been calling them almost 3 times a day and all of the custom support has been promising me the same things: 1. I have escalated the SR to my team leader, 2. Someone will contact you within 2 hours to arrange for a technician to come and have a look. 3. I will also call you to find out if anyone has contacted you. I will have to call again and now get a new person and they never allow me to talk to a previous contact person to make them account for their promise. Oh the SR kept on being updated, at one point they even updated it to resolve, and then another one was a technician called me and arranged a date to come in.

0
Replies (2)
Vodacom
Vodacom's reply06 Aug 2024, 13:37
Official
 
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
NM
Ndivhuwo M's update06 Aug 2024, 16:40
Reviewer Update
Funny thats what the customer service has been saying for the past 8 days. :)