Don’t be fooled with voucher promises

Dear Vodacom. I have been patiently waiting for my takealot voucher since April. When I follow up via the social media platform, the only response I get is to please wait for feedback. Months are passing with absolutely no progress. When I called and spoke to someone at Vodacom they said the status was “out of stock”. How can you offer me something that is out of stock for 5 months? I agreed to upgrade my contracts because of this voucher and expected it to arrive within the next month. As a paying customer this is unacceptable. If I did not pay my account for 5 months there would be repercussions so the same should apply to Vodacom in this case. I should get interest for waiting! Please can I have the R2000 deposited into my account. I am not willing to wait another month for my voucher. It does seem like a tactic to entice us to agree to the upgrade. I have learnt my lesson and will be extremely cautious in dealing with Vodacom in future.