SH
Shimmy H

1 reviews | Active since May 2023

03 Nov 2023, 12:00

Don't be fooled by Vodacom Sales

Vodacom sales called and offered me a data upgrade to which I agreed to. Only to find out at month end that they migrated my number to some home internet. I now cannot call or receive calls. And I am told this can only be reversed at month end. Meaning my number won't work for a whole month. This is my everyday number. My clients are unable to communicate with me. Worse at month end I will be expected to pay. Worse when they say calls are recorded it's for their convenience not the customer. I will never ever renew a contract with Vodacom. When you call you get told a different story and when you question you get told I don't know who you spoke to. I spoke to a representative of Vodacom. HALLO

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Replies (1)
Vodacom
Vodacom's reply03 Nov 2023, 12:15
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team