BR
Belinda R
1 reviews | Active since Aug 2015
16 Oct 2019, 12:14
Don't be fooled.
Vodacom keeps on advertising R99 for 1Gig special. Dont be fooled. The charge is anything from R172 upwards. And the best is, I have to send them PROOF of my purchase. Er, no chaps, you do the legwork. Its easy to charge the 'incorrect' amount but suddenly such a problem to find 'proof' in order to reverse it. Such blatant dishonesty.
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Replies (3)
Vodacom's replyOfficial
16 Oct 2019, 13:43Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Oct 2019, 13:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Belinda R's updateReviewer Update
16 Oct 2019, 14:08Ive been waiting for over a week........
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Belinda R's update16 Oct 2019, 14:08
Reviewer Update
Ive been waiting for over a week........
Vodacom's replyOfficial
31 Oct 2019, 14:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you. With regards to your service request number ***. Our records shows that your query has already been investigated and feedback refers as following: CREDITED OF R233.32 EXCL VAT HAS BEEN ISSUED FOR THE DATA BUNDLE CHARGE.
Regards, Consumer Website Team
Kindly be advised that we were not able to make contact with you. With regards to your service request number ***. Our records shows that your query has already been investigated and feedback refers as following: CREDITED OF R233.32 EXCL VAT HAS BEEN ISSUED FOR THE DATA BUNDLE CHARGE.
Regards, Consumer Website Team
Vodacom's reply31 Oct 2019, 14:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you. With regards to your service request number ***. Our records shows that your query has already been investigated and feedback refers as following: CREDITED OF R233.32 EXCL VAT HAS BEEN ISSUED FOR THE DATA BUNDLE CHARGE.
Regards, Consumer Website Team
Kindly be advised that we were not able to make contact with you. With regards to your service request number ***. Our records shows that your query has already been investigated and feedback refers as following: CREDITED OF R233.32 EXCL VAT HAS BEEN ISSUED FOR THE DATA BUNDLE CHARGE.
Regards, Consumer Website Team