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Eezy E

1 reviews | Active since Mar 2012

18 May 2021, 14:59

Don't activate Fibre with Vodacom! I repeat, don't!!!!

I ave been complaining to Vodacom Fibre since activation of my internet services. I have not had smooth uninterrupted fibre services. Every day, every week there is a different issue. I am paying fo a 20mb line, yet when I do a speed test I pick up 10 or less. I don;t complain coz at least I can get some work done. But then the speed drops randomly to zero or 2mb while I am about to start presenting or in the middle of a presentation. I have been asking vodacom since day one to sort out my internet but they just cannot sort it out. All my service requests gets closed without anyone giving me feedback. Their FB team advised my contract is cancelled, I told them that is incorrect. They said they would get back to me. Guess what, I am still waiting...

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Replies (1)
Vodacom
Vodacom's reply18 May 2021, 20:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team