Done with Vodacom!

I honestly don't know what to do with the service I have been receiving from Vodacom anymore. It is as though you are completely ******** towards your clients. I have not had ONE good thing to say the past couple of years, due to YOUR (Vodacom) fault!

On 20/07/2020 I requested Vodacom to change my debit order details and that has been completed. I wanted to change the debit order date, but I was informed that a double debit would then be deducted from my account, so I requested to keep the debit order date on the 1st of every month. To my absolute surprise, Vodacom has decided not to debit my account for this month and is now requesting I pay a double debit on 01/09/2020 - because you do not listen!

I am absolutely fed up with this and will be taking further steps to take up this matter. Do yourself a wonderful favor and listen to my recording between myself and the consultant. I even confirmed with her that only one months debit order to be deducted on 01/08/2020 and after I would change my debit order date.

You better get management to contact me in this regard, because hopefully they will LISTEN to my requests and apply a good business standard.

This was my final battle, and from now on NO debit order will be deducted from my account and payments will be made for ONE months debit order will be paid in cash.

I will inform my bank of this decision as well and revoke your authority to deduct any amounts from my account here on out.

I look forward to your response, yet again.