MC
M. Ce
1 reviews | Active since Apr 2017
12 Oct 2019, 20:12
Done with Vodacom
My night owl and any time data were mixed up, and all my 60GB of data was depleted within 8 days, no explanation. I was compensated with a 5GB which lasted for literally 2 days. What doesn’t make sense to me is that I still have night owl data and OKB of anytime data, but my updates only run during the night. Vodacom, please cancel my contract, I’ve found a much better deal elsewhere and moving as of 1 November. Not that they are perfect, but I’m gatvol of being abused by you. You never give, but are always demanding.
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Replies (3)
Vodacom's replyOfficial
13 Oct 2019, 16:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Oct 2019, 16:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
15 Oct 2019, 07:35Dear Customer Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query has already been investigated by our Advance Data Support Team and feedback as been provided. Please note the feedback provided remains the same. Regards, Vodacom Consumer Website Team
Vodacom's reply15 Oct 2019, 07:35
Official
Dear Customer Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query has already been investigated by our Advance Data Support Team and feedback as been provided. Please note the feedback provided remains the same. Regards, Vodacom Consumer Website Team
MC
M. Ce's updateReviewer Update
15 Oct 2019, 10:17So you are able to see records of your absurd futile feedback but not records of what mysteriously took my Anytime data? Interesting.
MC
M. Ce's update15 Oct 2019, 10:17
Reviewer Update
So you are able to see records of your absurd futile feedback but not records of what mysteriously took my Anytime data? Interesting.