GV
Gustav V

1 reviews | Active since Jul 2019

16 Jul 2019, 15:43

Done with Vodacom

Update Day 7: I called Vodacom call centre and now the story is My profile and credit is 100% but unfortunately due to them declining me twice I have to wait 60 days before applying again but heres the joke I can apply to upgrade but if I apply for the devices I want Vodacom will keep rejecting until my credit score is so low that I don't qualify now can anyone at Vodacom tell me why this is the answer is no since the can't put me through to the accounts department because I don't have a account in arrears I am going to place the call recording I took on every social media platform I have since no one wants to assist me and no one can give me a clear answer maybe everyone should know hou clueless and useless Vodacom is when it comes to helping paying customers!!!!!

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Replies (1)
Vodacom
Vodacom's reply16 Jul 2019, 15:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team