RC
RhodaC C

1 reviews | Active since Dec 2016

29 Aug 2017, 07:47

DONE WITH VODACOM!!!

I have been a loyal member to Vodacom for 10 years and I am now done with this service provider.

I have 2 contracts and have been disputing time and time again as to why I am paying more than I signed up for and keep getting some lame excuse.

My statement should only be R559 for both my contracts but I keep paying higher amounts every month. This months its R815.49

When will this end??? I have to keep calling customer care and be promised a refund or apologies for the previous consultant making mistakes.

I need to know how to cancel both my contracts with NO MORE Added Costs?!! I'm done with Vodacom and will move over to a service provider who bills me every month for what I signed up with!

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Replies (2)
Vodacom
Vodacom's reply29 Aug 2017, 08:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply30 Aug 2017, 12:42
Official

Dear Rhoda,

Feedback has been provided.

Regards,

Cassandra

Best regards,