DONE IN BY VODACOM CALL CENTRE CONSULTANTS

I would actually not give Vodacom any stars as the service if have received is nothing short of **************** and pathetic

In October 2019 I received a call form one of your call centres offering me LOWER RATES......To date my installments has increased.

Both myself and my wife expressly on numerous occasions told the consultant on the phone that we will opt for the lower rates he offered but we don't want to upgrade the phone as it is due for an upgrade in December ***).

When I went into Vodacom Mobilities Sunridge Park Port Elizabeth I was informed that not only was my phone upgraded but that of my other 3 devices I have for my family. My wife and I expressly told the consultant on the phone that we DONT want to upgrade we just opting for the lower rates he offered.

Who is there damn right mind would upgrade 1 month before an upgrade and not opt for a new device.

For the past 2.5 months I have been having endless problems as they kept saying we said we wanted the upgrade. I have requested that they send me the voice recording that confirms that we agreed to same. Still waiting.

All 4 the devices we currently have needs to be upgrade but I am not receiving any joy from Vodacom.

Not only were we done in by paying more monthly premiums but we were also done in by him upgrading our phones without our authorisation.

All we wanted (what he offered) was cheaper rates WITHOUT AN UPGRADE

THIS NEEDS TO BE URGENTLY ATTENDED TO