Don't want my money ...

<p>My daugther bought a cellphone on contract. The date was incorrect so we tried to change the date of payment to her pay date. This was unsuccessfull and a few months later vodacom send her a +-R 1000 bill. I paid the bill and asked them in store to change the banking account details to my account so that I could ensure that it would be paid promptly. No deductions came off my account and we queried it in store. Vodacom indicated that they would come back to me. The phone number have now stopped working and we when back in store and called the 082111 number . the store advised to call the 082111 number and the 082111 support staff advised to go to the store. All I what is a balance and a n account number to pay the money into. The store indicated that they would contact me and now my daugther is getting VVM debt collectors emails . I when back to the store and contacted the 082111 number ,but still no balance , statement or account details for payment.</p>