KK
Koos K

1 reviews | Active since Jul 2015

23 Mar 2017, 01:10

Don't upgrade over a phone!

<p>I have upgrade my account after they phone me and when I open the box I saw that they have sent me a phone that was going of the market! I have phone them on the second day and cancel the order for it was wrong! They gave me a reference no. According to your consumer right u can cancel it with in 7 days! What I did! I have phone them to come and collect it more than 30 times and now I stil have it in a box for more than a year! That's how they operate buy selling u old stuff going of the market and then give u a reference number and the u can forget it that they will come and collect it! I am more than 20 years with them and think I must call it a day and go to cel C that has mutch better service! </p>

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Replies (1)
Vodacom
Vodacom's reply23 Mar 2017, 07:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team