Don't try to lodge a complaint with Vodacom...

I received really bad service at Vodacom Chatz Connect Zambesi (they promised me a phone within 2 days - it's been almost 3 weeks and no phone - no updates, empty promises, etc.) and tried to lodge a complaint. Chatz Connect has no customer contact or complaints number. I phoned the Vodacom Customer Care (111) number and the Consultant informed me that Vodacom does not have a customer complaints number (nothing is also reflected on the Vodacom website). The only complaints number is for Vodacom Life, to which this matter clearly does not apply. <br> <br> So please Vodacom, tell me, how do I lodge a verbal complaint???? I already made 2 phone calls (111 and 082 178 00), what more do you except from your paying customers?