QG
Quentin G

1 reviews | Active since Jul 2012

18 Feb 2017, 14:40

Don't trust them!!!

<p>I completed an online application for a cellphone contract.</p> <p>Had to chase up on them.</p> <p>Sent my personal documents ( e.g I.D document etc... ) to them.</p> <p>They told me i was listed and does not comply with their standards.</p> <p> My record is clean and I requested the person at call center to double check.</p> <p>She got back to me and apologized for the mistake.</p> <p>Never heard from Vodacom again.</p> <p>High risk company to deal with.</p> <p>No service.</p> <p>Poorly trained staff.</p>

0
Replies (6)
Vodacom
Vodacom's reply19 Feb 2017, 06:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

QG
Quentin G's update19 Feb 2017, 14:59
Reviewer Update

Good day Vodacom,

This is not a query?

I am not interested in talking to a call centre consultant but rather a call centre manager.

Who will take responsibility from Vodacom's side?

Thank you.

QG
Quentin G's update21 Feb 2017, 12:34
Reviewer Update

Two days and counting.

QG
Quentin G's update22 Feb 2017, 12:45
Reviewer Update

No call from Vodacom yet?

3 days and counting.

QG
Quentin G's update23 Feb 2017, 15:02
Reviewer Update

No call from Vodacom yet?

4 Days and counting.

QG
Quentin G's update24 Feb 2017, 15:28
Reviewer Update

????? 5 days ????? No call yet?