Don't treat clients fairly

<p>In July 2016 I did an on line upgrade, my new handset arrived but vodacom did not process the contract upgrade. I called them for next 2 months to found out what going on. April 2017 vodacom phones me to do an upgrade, this starts many hours trying to resolve this issue. Vodacom staff without notice or my consent activated my 2016 in April so I received loving big surprises bill. I have logged 3 service request and still been ignored, spoken to 6 consultation 2 supervisor and been promised help. But nothing. Even managers of the upgrade department ignore you. Who do you turn to for help.? </p>