Don't they want my business???

On Saturday, 28/03/2015, I went to the Cresta branch to apply for a contract after going to get bank statements, proof of address and copy of my ID (btw, I'm in a wheelchair so, this requires a lot more effort than usual). Vodacom Legal declined my application due to a previous enquiry from 6yrs ago, to which, I fully paid up about 4yrs ago. After telling this to their legal dept., they told the store salesman (David) to upload my required documents - this took 3hrs. I then returned to the shop when David had disappeared and no one knew about my application. Eventually Ndumizo offered to help me and sat on the phone to legal for another hr. They then told me that \it cannot be done today