Don't Pick VODACOM asservice provider
<p>If you are staying in the Morningside/Sandton area- DO NOT MAKE USE OF VODACOM as a service provider. The signal /reception is poor at most. Calls will drop and seldom have enough coverage to make a call!!</p> <p> </p> <p>This was been reported to their call center on the 02.06.2017 I technican was on site and confirmed that there definitively is a problem in the area and that it will be escalated to the network team. After several follow up calls, must frustration and still to service or any customer service, I again called the call centre today. "They can't assist and transferred my call to the network department. A lady picked up, said to call customer care and hang up the phone! I strongly recommend using other service providers like MTN or CellC</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Regrettably- Vodacom has still not provided any service! *No consultant called*
Regrettably- Vodacom has still not provided any service! *No consultant called*
Happy to advise a call center agent phoned with feedback but with no solution. Vodacom has a planned tower upgrade/installation. Timeline 6 months to continues.... As this is a long term project it can even take years as confirmed by the agent. Sadly one can not wait that long and advise future clientele to ensure mobile coverage prior to company selection.
Happy to advise a call center agent phoned with feedback but with no solution. Vodacom has a planned tower upgrade/installation. Timeline 6 months to continues.... As this is a long term project it can even take years as confirmed by the agent. Sadly one can not wait that long and advise future clientele to ensure mobile coverage prior to company selection.