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lunga.makayi lunga.makayi

1 reviews | Active since Jan 2017

18 May 2017, 22:47

Don't fool us to push your own agenda

<p>So today Vodacom decides to send me a text telling me to download the app and they will give me 1GB data which I'm still waiting for. Their consultants at the call center are beyond *********** they even **** bad signal and drop the call on your ear which annoys the living hell out of me. </p> <p>Firstly im using an iPhone and I can't be having Apps I don't need that will occupy my phone but today the Vodacom app was my priority, I even deleted some files and apps to have it.</p> <p>Secondly why would you make me use my data but you knew very well you not gona fulfill your false advertising text you send to your loyal customers.</p> <p> </p> <p>Well this was was not my main issue but it's one of my concerns. On the 11th of May 2017 my friend transferred R200 airtime to this number and until today I haven't received it. Like Vodacom what's best about your network when you can't make one thing right. </p> <p> </p> <p>Please respond to me asap. I can't take this disgusting service with juvenile employees.</p>

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Replies (2)
Vodacom
Vodacom's reply19 May 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 May 2017, 14:33
Official

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved