Don't ever upgrade with Vodacom

<p>I upgraded on line on my contract in April 2017 - my contract being due for upgrade. The new contract came into effect on 15 April 2017. When I received my invoice for May 2017, I was totally shocked. On my April 2017 invoice I was billed, and paid, for the entire month for the line rental for the old package. On my invoice for May 2017 I was billed for half the line rental for the new package for April, a full line rental for the new package for May 2017 and wait for it, a whole line rental for the old package for May 2017!!! In other words a double line rental for 1.5 months, bearing in mind that I have only one line! I contacted Vodacom and they opened a query and gave me a reference number. Ten days later, having had no feedback, I called just to be told that the query has been closed and everthing stays the same. I was overcharged by more than R 300.00!! I sent an email to customer care but as usual no feedback. I explained to all the numerous consultants that there is no way in h***l that I can afford this amount but just get a don't care attitude. The moral of the story is DON'T UPGRADE WITH VODACOM as you get double billed.</p>