Don't ever in your life buy a cell phone cash from a Vodashop!!!!

<p>We bought a Samsung J3 from the Vodashop in Mall@reds on the 21st December 2016. This was meant to be a Christmas present for my daughter as her contract phone was ****** and obviously, it was only opened on the 25th of December 2016. When she tried to get it going, the phone kept on rebooting and freezing up. Quite the disappointment. The next morning, 26th of December 2016, they took the phone back to the Vodashop in Mall@reds with the following result:</p> <p>The service agent could also not solve the rebooting and freezing issue of the device. We were told that they need to forward the device to Potchefstroom where a technician will determine what the problem is and only then a decision will be made whether it will be replaced or repaired. Seriously!!!!! I paid for a new phone and this is very obviously an out of the box failure, I did not pay for a repaired phone?!?! But that’s not all folks, the phone was handed in to be inspected by their technicians on the 26th of December 2016. Yesterday, 02nd of January 2017 we called to ask what the status is and did not really get a straight answer. Today, 3rd of January 2017, we went back to the Vodashop in Mall@reds to get some answers and sat there for almost 2 hours with absolutely no joy and here’s the best part, no one knows where is the device is, missing in action…..</p> <p>Now I’ve been told that they cannot do anything until the device is located and we do have the proof that it was handed in. This is absolutely absurd and completely against the consumer act. To my knowledge, this device should have been replaced when we bought it back on the 26th of December 2016 with a new device.</p>