WR
William Ric-Hansen

1 reviews | Active since Jul 2014

22 Apr 2015, 10:34

Don't EVER get Vodacom

I have been a good customer, and average about R2,500 per month in payments to them.<br> 1st. I use two cellphone lines through Vodacom.The 1st and one I use the most is in my brothers name.My brother emigrated to the Nederlands 5 years ago! I have used the cellphone ever since and the debit order comes off my bank account.My brother signed a Power of Attorney giving me full access to run his affairs in South Africa. I have provided this PoA to Vodacom THREE times (this was at the Pavilion Durban outlets). Yet to this day there is no record of it on their system. Someone might say maybe you didn't give them the PoA but I have gotten upgrades and changed the account, something you can only do with a PoA so that proves they definitely had it.<br> 2nd. The signal is terrible MOST the time.<br> 3rd.My bill for this month is R8,500! I never received a message informing me that my data bundle was finished and the App \MyVodacom"showed that I had data remaining.Then I received an sms saying my usage was abnormal.I logged on to the App and it showed 4gigs remaining. Then 1 minute later 0 data and a R8"

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Replies (1)
Vodacom
Vodacom's reply22 Apr 2015, 14:36
Official
Hello williamric,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team