1 reviews | Active since May 2010
Don't ever change from another network to Vodacom in Johannesburg
<p>Just over a year ago, I was an MTN subscriber and wa***periencing shocking service from them, so I cancelled my contract and paid a cancellation fee, and ported to Vodacom. At the time I was with Autopage and the change to Vodacom went fine. When Autopage sold out to Vodacom, I instantly started having problems with data connection and dropped calls. I made nummerous calls and complaints to Vodacom's Customer Care (a big part of the joke) and they allegedly made all sorts of changes on their side, none of which sorted out the proble. It was eventually suggested that I take the handset into a store and have it and my sim card tested, which I did. The problem persisted and eventually is was suggested that I take my phone to Vodaworld and have it booked in. After around 80 minutes driving, there and back, 4 hours of waiting and a loan phone that actually worked, while mine was 'being repaired' and another 80 minutes in the car there and back to get my so-called 'repaired phone' back, I thought the problem would be solved. Needless to say, the problem is not solved at all. I am constantly cut off and often can't get reception at all, but they're still debiting my account for their appalling service. I'm ok, as long as I stand under one of their towers and don't move....... I might as well have a landline. They won't let me out of my contract and want to force me to continue paying for this ridiculous service. Seems like ******* to me. As soon as my contract is up, I'm off to another network. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I got a couple of calls from someone called Alex, from Vodacom, the same day as my complaint. I got cut off several times during that call..... what a joke. Nothing further from them since last week, but they've taken the debit order and will do so again, at the end of this month, no doubt, despite their sub-standard service. They tie you in with the contract, provide bad service and won't let you out. Seems like ******* to me, while I deal with bad service.
I got a couple of calls from someone called Alex, from Vodacom, the same day as my complaint. I got cut off several times during that call..... what a joke. Nothing further from them since last week, but they've taken the debit order and will do so again, at the end of this month, no doubt, despite their sub-standard service. They tie you in with the contract, provide bad service and won't let you out. Seems like ******* to me, while I deal with bad service.
Ok Vodacom - now you are just robbing me and I'm tired of it. I want to port to another network and I'm sure you're going to rob me for wanting to leave your ******* network, by charging me more money to leave it, despite me wanting to leave it as a result of your ******* service.
Ok Vodacom - now you are just robbing me and I'm tired of it. I want to port to another network and I'm sure you're going to rob me for wanting to leave your ******* network, by charging me more money to leave it, despite me wanting to leave it as a result of your ******* service.
