SK
Steven K

1 reviews | Active since Nov 2016

08 Jun 2017, 15:24

Don't ever buy online from Vodacom -ever

<p>I bought 2 iphones from Vodacom online and wish to have my cell number transfered from telkom to vodacom. I was told by the online person that it might take up to two weeks but should I wish I can have it done at one of the Vodacom shop. I received my phones 3 days after the advertised delivery date. One of the sim cards was disfunctional and the Vodacom shop said they can't help - the phones will hae to be send back for some technical term and all in all it could take about two weeks. I had a very rude experience in the shop and terrible sales online from vodacom - never again. I walked two shops down, bough 2 phones elsewhere and can get my phones back tomorrow. </p>

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Replies (2)
Vodacom
Vodacom's reply08 Jun 2017, 15:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Jun 2017, 08:02
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team