JH
Johannnn H

1 reviews | Active since Mar 2009

05 Mar 2015, 17:45

Don't even bother!!!

I don't even know why there is a Vodacom call centre, a customer has to resort to this platform to get any queries resolved!!!<br> I called Vodacom customer care (114) today to enquire as to why the signal is virtually non existent in Greenstone Hill. I have had to redial numbers, reload websites and re send messages due to the pathetic excuse of network connections in the area. I spoke to a call centre agent and was told that I need to have at least 3 more numbers of people who experience the same issue with the network in the area BEFORE Vodacom will even investigate. What nonsense is that? Everyone I know using Vodacom as a network provider experiences the same issues in the Greenstone hill area. Is it too much effort for them to investigate? I honestly don't believe I am the only person who has reported this issue. It is costing me money having to redial and reconnect all the time. Come on Vodacom!!!!!

0
Replies (1)
Vodacom
Vodacom's reply06 Mar 2015, 16:17
Official
Hello johann42,

Thank you for the posting.

The matter has been escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team