1 reviews | Active since Mar 2009
Don't even bother!!!
I don't even know why there is a Vodacom call centre, a customer has to resort to this platform to get any queries resolved!!!<br> I called Vodacom customer care (114) today to enquire as to why the signal is virtually non existent in Greenstone Hill. I have had to redial numbers, reload websites and re send messages due to the pathetic excuse of network connections in the area. I spoke to a call centre agent and was told that I need to have at least 3 more numbers of people who experience the same issue with the network in the area BEFORE Vodacom will even investigate. What nonsense is that? Everyone I know using Vodacom as a network provider experiences the same issues in the Greenstone hill area. Is it too much effort for them to investigate? I honestly don't believe I am the only person who has reported this issue. It is costing me money having to redial and reconnect all the time. Come on Vodacom!!!!!
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter has been escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
