mB
mbalenhle B
1 reviews | Active since Aug 2015
27 Aug 2015, 12:12
DON'T CUT OFF DATA SERVICE ONCE LIMIT REACHED
When I initially took out my contract, I had stipulated that they put a R50 limit on data spend on my wifi router. I'm supposed to be paying R139 per month for a 2GB contract but now when I access my account online it says I have a bill of R804.77.<br> <br> The call centre personnel are unhelpful cos they're giving me wrong information saying that the amount reflected on their website is not the actual amount that I will be paying, but it could be less.<br> <br> If they could just cut off the data at the amount that I stipulated then I wouldn't have any problem.<br> <br> Vodacom please sort this out and stop robbing us of our hard-earned money.
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Replies (1)Vodacom's replyOfficial
27 Aug 2015, 13:17Hello Mbalenhleb,
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Vodacom's reply27 Aug 2015, 13:17
Official
Hello Mbalenhleb,
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
