mB
mbalenhle B

1 reviews | Active since Aug 2015

27 Aug 2015, 12:12

DON'T CUT OFF DATA SERVICE ONCE LIMIT REACHED

When I initially took out my contract, I had stipulated that they put a R50 limit on data spend on my wifi router. I'm supposed to be paying R139 per month for a 2GB contract but now when I access my account online it says I have a bill of R804.77.<br> <br> The call centre personnel are unhelpful cos they're giving me wrong information saying that the amount reflected on their website is not the actual amount that I will be paying, but it could be less.<br> <br> If they could just cut off the data at the amount that I stipulated then I wouldn't have any problem.<br> <br> Vodacom please sort this out and stop robbing us of our hard-earned money.

0
Replies (1)
Vodacom
Vodacom's reply27 Aug 2015, 13:17
Official
Hello Mbalenhleb,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team