EV
Esmerelda V

1 reviews | Active since May 2016

10 Aug 2016, 21:50

don't care for client service

<p>Upgraded phone on 09August </p> <p>1. Cant use my phone was not told need a new sim.</p> <p>2. Not given 5gig data</p> <p>3. Screen insurance loaded on my old phone.</p> <p>no education voucher.</p> <p>4.phoned Vodacom centurion bottom level. No one could help or return calls</p> <p>5. Phoned Vodacom direct cant help.</p> <p> </p> <p>So how do I use my phone with out the correct sim.</p> <p>this is bad service on a new level. </p> <p> </p> <p>Can I have a new sim so I can use the phone I am paying Vodacom for. </p> <p>Can I have my data. My screen insurance on my new phone and my education voucher. </p> <p>Can someone, who cares about some sort of customer service , please sort it at Vodacom. </p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply11 Aug 2016, 05:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team