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Mike M

1 reviews | Active since Jun 2017

09 Jun 2017, 21:34

Don't care attitude at Vodacom Shop Galleria

<p>Have been struggling to get 4G access on a phone purchased at Vodacom Shop in April. Today a helpful technician from Gateway Vodacom Shop sorted it out in twenty minutes. Why couldn't the stsff at Galleria staff Vodacom Shop get it right?</p>

0
Replies (2)
Vodacom
Vodacom's reply10 Jun 2017, 07:29
Official

Dear Customer,

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.

Regards

Consumer Website Team

Vodacom
Vodacom's reply10 Jun 2017, 07:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team