Don't Care Attitude

I lodged a complaint regarding my cellphone repairs. The consultant called me only to advise me that they do not dispense brand new units but refurbished units on blackberry's. He took down my job number last Saturday morning and I still have no feedback. Not only is the phone switching off all the time, it now is not charging at all. How can a big firm like Vodacom provide such ********** service to a customer? They obviously do not value their clients and lack the sense of urgency to tend to pressing matters. <br> <br> The consultant who called me was unprofessional and requested that I send the refurbished unit back to the store, for them to give me another piece of ****? Vodacom is testing my patience and trying my hand and I don't appreciate being pushed to the limits. The next person who calls me better provide me with a new unit or else this will be taken further.