Don't care about client loyalty

I was abroad towards the end of the month on work, through my own error I failed to transfer funds to the account where my Vodacom bill is debited. I received a sms stating the Debit hadn't gone off and I immediately made payment to Vodacom. <br> <br> I contacted CC and after 15 minute call I was advised I need to speak to accounts, I was transferred and another 15 minute conversation not only was I transferred back to CC, Zanele the agents response was its the system not me can she transfer me to accounts. I requested someone call me back. NEVER happened. <br> <br> I have been a loyal customer of Vodacom for 10 years. Never had a missed payment and the one time it happens they bill me. They don't take the time to look at the account and say ok Mr Client. We see you are a high valued client and this is the first time this happened. We will wavier the charge. No they just say its not my problem and you must pay. <br> <br> This isn't about the money its about the relationship. I pay my bills sometimes in excess of 15K pm every month with out question. At what point does the Network stop looking at me as a number and look at me as a individual. Poor effort on Vodacom's apparent CC- Zero understanding!