1 reviews | Active since Jun 2012
Don`t call me I don`t want any more contracts
<p>Why does Vodacom have a policy of harassing customers with phone calls trying to sell them additional contracts?</p> <p>On 20.06.2016 at approximately 17.45 I received a call from a consultant that assured me that he was not selling me anything just letting me know that I have been paying R149.00 for a gig of data and will now be paying R119.00 for 2 gigs. I watched the sun go down and my dog beg to be walked for the next 15 minutes of my life while he droned on about a Wi-Fi ****le and avoided my simple question of “ Is this an additional contract or is or is it replacing my one of my contracts? “ After I accepted that they would be delivering a “ Free” Wi-Fi ****le that is not another contract I then get told that my account will be debited at a pro rata rate. I am pretty sure I made it clear that I did not want any additional contract and was told it was definitely free and not an additional contract- if it is for free what are the planning to debit my account for ?</p> <p>This is by no means the only call I received from Vodacom they are constantly trying to sell me more contracts and more phones. I DO NOT WANT ANYMORE CONTRACTS! Stop calling me if I want something I will call you.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
