Don't bother trying to upgrade

This week I have tried to call many times. First when I tried to hold, it kept telling me I'm nr 1 in the queue . . . for 15 mins. I call back yesterday, and I keep getting through to wrong department and need to call again. Then finally somebody tells me they quote department phones are giving issues. So I call back later. Get through to right department, but now the pricing is wrong on the systems and she needs to call me back. Today after not hearing from them, I call again. The guy on the other side keeps sniffing and doesn't really sound like he wants to help, but I ask for quote anyway. He gives me prices, but says he cant email me as the new system does not allow it.