1 reviews | Active since Jul 2011
Don't bother reading this Title as there will most likely be no response from Vodacom
<p>Hi. I have phoned (since March 2017) and written several times (8, 12, 21 May, 1 June 2017) to get my Vodacom bill corrected and refunded. I received the once-off generic follow-up email and have never been contacted ONCE. </p> <p> </p> <p>"Once again I'm reporting a mistake on my Vodacom bill. I am still charged each month for an unknown service e.g. "airG Gold" I was told on 28 March 2017 that I would be refunded all the previous months of being charged - still no refund and the item is still on my latest bill. Please sort out. Thanks."</p> <p> </p> <p>I was originally just disappointed with the service level as a "special Red" customer. Now I'm just frustrated. Please sort this out before things get more complicated. Thanks in advance.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
