HR
Harry R

1 reviews | Active since Jul 2011

06 Jun 2017, 10:42

Don't bother reading this Title as there will most likely be no response from Vodacom

<p>Hi. I have phoned (since March 2017) and written several times (8, 12, 21 May, 1 June 2017) to get my Vodacom bill corrected and refunded. I received the once-off generic follow-up email and have never been contacted ONCE. </p> <p> </p> <p>"Once again I'm reporting a mistake on my Vodacom bill. I am still charged each month for an unknown service e.g. "airG Gold" I was told on 28 March 2017 that I would be refunded all the previous months of being charged - still no refund and the item is still on my latest bill. Please sort out. Thanks."</p> <p> </p> <p>I was originally just disappointed with the service level as a "special Red" customer. Now I'm just frustrated. Please sort this out before things get more complicated. Thanks in advance.</p>

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Replies (1)
Vodacom
Vodacom's reply06 Jun 2017, 11:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team