1 reviews | Active since Apr 2017
Don't be fooled by the "Next business day" delivery ****. No online service at all
<p>I have placed an order 3 days ago, I am still waiting or them to call me to confirm my order. The online confirmation throws out a Java Programming error (by the way useless if you don't understand coding!). I phoned them trying to ask what's going on and the reply was to wait for them to phone me... uhm Next day delivery is absolute bull****. How long can it take to make a phone call and to confirm an order? If I don't receive my phone(Galaxy S8) and watch (Gear S3 Frontier) by the end of the week I will terminate my contract and move to another SERVICE provider... this is horrifying on what you guys seem to state as "Convenient Online Service". By the way: For some reason the people at the local Vodacom shop cannot help me clarify this as they cannot even check the status of the order... </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
We apologise for the inconvenience caused in this regard.
We have escalated this issue to the Sales Support Team for further assistance and feedback.
Regards
Roderique Lategan
Dear Customer
We apologise for the inconvenience caused in this regard.
We have escalated this issue to the Sales Support Team for further assistance and feedback.
Regards
Roderique Lategan
After revceiving the confirmation call, I find out there is no stock on the Gear S3 Frontier for 2 - 3 weeks. Meaning I will also not receive my phone until there is stock for the Gear S3? This is getting ridiculous now. I needed the phone by the end of this week and now I will only (if I'm super lucky) get it next month. I cannot work with incompetence like this and I will terminate the order if there is no solution by the end of today.
After revceiving the confirmation call, I find out there is no stock on the Gear S3 Frontier for 2 - 3 weeks. Meaning I will also not receive my phone until there is stock for the Gear S3? This is getting ridiculous now. I needed the phone by the end of this week and now I will only (if I'm super lucky) get it next month. I cannot work with incompetence like this and I will terminate the order if there is no solution by the end of today.
Dear Customer
As per the feedback received the Sales Team has been in contact with you and provided feedback.
Regards
RoderiqueLategan
Dear Customer
As per the feedback received the Sales Team has been in contact with you and provided feedback.
Regards
RoderiqueLategan
And still the online store says: "In Stock" when trying to order something...? PLEASE implement a check for that because you are falsely advertising things that aren't available. Thank you for the feedback, but I'm not going to change my rating until the stock validation is fixed when trying to order items.
And still the online store says: "In Stock" when trying to order something...? PLEASE implement a check for that because you are falsely advertising things that aren't available. Thank you for the feedback, but I'm not going to change my rating until the stock validation is fixed when trying to order items.