EM
Evangelina M

1 reviews | Active since Apr 2010

09 Nov 2022, 12:29

DOLOLO Service

have been a vodacom client for so many years but this year the service has been **********. after struggling to get vodacom to do my relocation i moved to a great service provider, only for vodacom to bill me even when i requested them to cancel my contract!!!! now i am paying every month for a handset, data and minutes that i cant use since they have suspended my service. i reached an agreement with them and i paid the 1400 they have requested but still dololo service. on top of that they billed me a unlocking fee!!!!!

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Replies (1)
Vodacom
Vodacom's reply09 Nov 2022, 14:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team