dololo service

i have never in my entire life come across such incompetence. So just about a month ago i called Vodacom to cancel my existing contract, the consultant that i spoke to gave me an option to upgrade which i decided that I will take it. my order was then apparently processed and RAM couriers were to deliver to my home address, when they got there i was not available and apparently they could not leave the parcel with a third party (which was my mother), mind you I had requested that i be called prior to the delivery so that i can make sure that i am available. same day i get a call from RAM saying they could not carry out the delivery so I would need to call Vodacom to arrange again with a different address. I then do as i was asked, i call vodacom and they tell me that the parcel is already on route being returned to them so they cannot change the address until they receive it, so i should call after 5 days. so on the 6th day i call and they confirm that they have received the parcel back so i will need to re-order it so that it can go through the same process but with my preferred delivery address, which i then do and the consultant confirms that the order has been placed and delivery should take place in the next week. The next week passes dololo parcel, i then call vodacom again to find out, turns out my address was not changed, i kindly request for it to be changed of which the consultant confirms that it has been changed and they will give it to RAM. Fast forward to last week, i receive a call from Vodacom to say the address has been changed and sent to RAM and delivery will take place during the course of the week. The week passes, dololo parcel again. Today i call vodacom to find out what happened and I am told my order was delivered to RAM. I call RAM and RAM tells me they are returning the parcel back to vodacom AGAIN!! Guess why?? The address still says my home address and my contact number was not given to RAM so according to RAM I was unreachable. I then call vodacom AGAIN and I am told they have not received the parcel back from RAM but RAM says it was delivered yesterday, so once they receive it I will be called to arrange. The consultant that I spoke to said she does not have access to the old system and someone with access will call me in 5 to 10 minutes, can i say that it has been over two hours since i have been waiting for that call. VODACOM PLEASE REVISIT YOUR CUSTOMER SERVICE ETIQUETTE AND ADDRESS THE LEVEL OF INCOMPETENCE