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sbusiso N

1 reviews | Active since Mar 2009

09 Sept 2020, 16:38

Doleful service

Our Vodacom Fibre was installed on 6 August 2020, and we were only connected on 26 August 2020. Billing has been a nightmare on top of that, there is no wifi connection. You call the Vodacom fibre line, you get an automated response that there is an outage, in some complexes, no one has a decency to pick up your call, or advise on what is going on.

This is a total waste of our time, if anyone was thinking of subscribing to Vodacom Fibre good luck.

I have had it with them and their doleful service, from incorrect billing and paying for nothing really, as the WiFi service is constantly down.

Vodacom come pick up your route.

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Replies (1)
Vodacom
Vodacom's reply10 Sept 2020, 07:00
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team