1 reviews | Active since Oct 2015
Doing things on my contract that i did not consent to
Vodacom is upgrading and Mi grading as they want to on my numbers. I was suppose to be on a month to month contract for the last year 2022 - 2023. Now i decided to cancel and to my surprise i cant because i upgraded and Mi graded. The things I upgraded to does not even make sense i would never take it, eg, data - i have Wi-Fi at home and work and i am a student that gets plenty of study data from my university. Why in the life would i want data. This data thing is on two separate numbers. Secondly, my husbands number on my contract gets airtime by his work and now i have changed his contract apparently from red flexi 245 to a 440. I would not do this. He has plenty of airtime as it is. Oky and then lastly according to my knowledge and what i agreed to, my monthly debit order should have been a total of R2 329 and for the last year the debit order that went off was R3 218. That is a huge difference!! and unacceptable. I need someone to call me and investigate on what is happening.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
