QB
Quintin B

1 reviews | Active since Apr 2017

04 Dec 2017, 08:12

Doesn't want to cancel contract

I received a quote after a month of struggling with them, paid the quote in full and sent it back. Surprise surprise the contract is not yet cancelled and they are already sending me the next month's statement. I want this cancelled ASAP.

0
Replies (2)
Vodacom
Vodacom's reply04 Dec 2017, 08:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Dec 2017, 11:32
Official

Dear client,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Your query has been addressed and assigned to the relevant supporting team.

Warm regards,

SS