*********** doesnt even explain it

Once again its vodacom. My previous complaint still has not been attended to. (yes half of the complaint was attended to- however what about the rest?) How on earth do you still charge a device fee after it's been paid???????

on the 22nd may - i requested a early cancellation quote - i received it and went into store on the 31st MAY and PAID THE DEVICE Therefore i should only be billed for the airtime subscription going forward.

Oh no that's now the case - now for june i have a bill of R11k - Have you lost your mind? or once again is vodacom and their employees just useless? because it seems so.

If you send a person a cancellation quote and they pay it- then it's cancelled . so why charge them again?? would some one please wake up!!!!!!!!!!!!!!!!

As a customer i will ensure that I NEVER SUPPORT VODACOM again and i will voice my bad experience all over social media till this is sorted.

The fact that one has been put through this shows me that the people in your billing department are not qualified for their jobs and have no idea what they are doing and im sure they are causing issues on other customers bills.