SS
Sesona S
1 reviews | Active since Apr 2019
23 Nov 2021, 00:44
Doesn't deduct from night time data
Vodacom is robbing us. I'm on my night time data but it keeps deducting from my normal and and my WhatsApp data. Then what the point of having this night time data is they keep taking from the anytime data and WhatsApp data. This is ridiculous. The night time data is not going anywhere even though I'm using the internet after 12 midnight.
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Replies (2)
Vodacom's replyOfficial
23 Nov 2021, 06:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Nov 2021, 06:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Nov 2021, 09:43Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We completed our investigation and can confirm that you have been connecting using your night owl data. Your night owl bundle is used during the night owl period.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We completed our investigation and can confirm that you have been connecting using your night owl data. Your night owl bundle is used during the night owl period.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Nov 2021, 09:43
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We completed our investigation and can confirm that you have been connecting using your night owl data. Your night owl bundle is used during the night owl period.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We completed our investigation and can confirm that you have been connecting using your night owl data. Your night owl bundle is used during the night owl period.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,