1 reviews | Active since Jul 2017

31 Aug 2025, 17:41

DOESNT CARE FOR COSTOMERS

Good day vodacom since well we cant be help this is my second hello Peter post with out help can you kindly restore our network the whole of evaton west doesn't have network i personally use vodacom the whole family i can't make call, sms even internet connection i work from home this is the second week with out service we call we Facebook but no action for me to send this post i have to take a taxi to pamsprings mall to access my emails and sms , you guys promised on Monday to call you called to me it rang once and voice mail when I go next location to make a call no one answers I went to Facebook this is their response

Please try the following steps:

1. Change your Network mode to another option (GSM Only/4G Only) 2. Do a manual Network selection and choose any other network besides Vodacom. You will receive an error. Repeat the process and then choose Vodacom. 3. Switch your device off/on to refresh the sim card and device.

Let us know if you are still experiencing the problem.

I explained its been two full weeks without Services my husband's pays full amount every month for wifi but still today no network but vodacom what's full amount, WHAT ABOUT OUR JOBS CAN YOU TRY TO RESTORE OUR NETWORK IT DRAINING AND COST US MONEY FOR TRAVELS TO RESPOND AND WORK SOMEWHERE WELL VODACOM DEBITS US

My husband call on Thursday the lady said she will sms ref number till today we still waiting for restoration of network and second ref number

0
Replies (9)
Vodacom
Vodacom's reply01 Sept 2025, 08:00
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team

's update01 Sept 2025, 08:37
Reviewer Update
That's the only response you give us all
's update01 Sept 2025, 12:15
Reviewer Update
Guys its been week 3 now
's update01 Sept 2025, 12:48
Reviewer Update
Ive been getting this sms its the 8th time today
Dear Vodacom Customer. Your service ticket with reference number EC-21N3-2WG894 has been closed. Thank you Vodacom. Closed without restoring network?
's update03 Sept 2025, 11:18
Reviewer Update
Day 17 without network guys what's happening
Reference number Vodacom
01/09/2025
***
's update03 Sept 2025, 14:18
Reviewer Update
Can I ask did vodacom pay Eskom for the service?
's update03 Sept 2025, 15:23
Reviewer Update
Good afternoon vodacom im out patience with your services ive been reporting this issue without success we are in a contract with my husband at vodacom is it a way to terminate out contract to part ways im really tired of fighting and using my angry so something that is not being fixed as for your sim cards will keep the number and use other reliable network please respond
's update04 Sept 2025, 10:03
Reviewer Update
Im with my husband no feedback provided why lie now ? When did you provide feedback couse the lady called tumi called yesterday and told us the case has been closed and still waiting for technical team i did even send prove yesterday night with video showing you guys eorking from the streets you dont take people crus and busy responding with lies shame on you vodacom
's update04 Sept 2025, 10:29
Reviewer Update
This is the conversation with my husband now
Have vodacom contacted you besides that lady tumi yesterday?

Nope
Ok bbe