Doesn't Honour Agreed Customer Service Promises

<p>I recently tried to cancel my Vodacom contract but was offered 1GB of data for free for 24 Months. I took the offer and upgraded to an Apple iPhone SE which came with free screen insureance and 2GB Data free for 3 months. I was told by the Customer Service Agent that they could not load both the 2GB free data and the 1GB free data simultaneously but would automatically switch from the 2GB to 1GB after the 3 months. Well, 3.5 Months down the line and the free 1GB data has not been loaded and my R200 airtime has been used up for data. I have contacted Vodacom Customer Services who are pretending not to be aware of the free 1GB data for 24 months and saying they will not honour it. I have an email from Vodacom confirming the above which reads:-</p> <p>"As discussed, please be advised that I have processed the following deal: APPLE IPHONE SE 16GB SPACE GREY + 2GB DATA X 3 + SCREEN INSURANCE SCR1 + TOP DOG VOUCHER @ R399 PM (R200 + R199 Subs) on uChoose Flexi 200<br /> <br /> Currently the stock for the device is on back order, as advised I cannot confirm estimated time of arrival. <br /> <br /> Notwithstanding, as a gesture of goodwill we will credit your account with 1months free subscription i.e R200.00. I will also ensure that the 1GIG free 24 month promo is activated after the free 3 month 2GIG promo expires. <br /> <br /> I will keep you posted on the progress of your order. <br /> <br /> Again please accept my sincere apology for any inconvenience caused. "</p> <p> </p> <p>All I want is for my 24 month 1GB free data package to be loaded and my R200 airtime re-imbursed. </p> <p> </p>