Doesn't follow instruction

I need to get a hold of Vodacom's legal department to sort out an issue that I though had been resolved 3 years ago<br> <br> My account with Vodacom was handed over to their legal department in 2009 because of a contract that hadn't been cancelled by the call centre agent. I paid the amount in full but Vodacom never changed the account status as paid in full.<br> <br> When I wanted to sign a new contract 10/06/2015, the system showed that my account was in legal status. <br> <br> The consultant then advised me to call Vodacom's legal department on *** for them to make a note on the system. I've phoned and asked 5 different consultants to put me through to the legal department. I get cut off every single time.- my calls do not even go through.<br> <br> This is now reflecting badly on my credit rating because Vodacom did not change the status after I settled the amount that hadn't been respospnsible for to begin with.<br> <br> Why does no one from legal answer? The one time that I got through to their legal department and insert the phone number, it automatically redirects my call back to the normal call centre....<br> <br> What is going on guys??? Vodacom should phone ITC to clear my nam