SP
Stacey P

1 reviews | Active since Jan 2016

22 Sept 2021, 00:42

Does your legal collection staff even work!!!!!!!! Sort out my out ASAP

Who should I speak to, to get proper feedback. Clearly you guys are towing with me and it's annoying. If this response is going to be to contact the legal collection department that does not have a direct line to speak to someone and your staff are not responding to emails that was send to them on the 16th of August 2021 already.... Who else??????

Who is higher than your legal department.... Why don't you have a complaints department that can deal with the **** service I am getting.

I made an arrangement to pay R500 on the 5th of each month on the 6th of July 2021.

My first payment was supposed to be on the 5th of August 2021.

I PAID ON THE 30TH OF JULY 2021 AND WAS HANDED OVER TO VVM FOR NON PAYMENT.

VVM is now charging me an additional R300 for fees and services that I am NOT LIABLE for.

I OWE VODACOM A R650 STILL THAT I WILL PAY ON THE 1ST OF OCTOBER 2021 AND I REFUSE TO PAY A CENT MORE DUE TO YOUR STAFF OR YOUR SYSTEM BEING ***********.

SORT MY ACCOUNT OUT BEFORE THEN SO THAT I CAN CANCEL AND CLOSE MY ACCOUNT AND NEVER HAVE TO DEAL WITH THE FREAKING NETWORK PROVIDER EVER AGAIN.

Also if this person Nomsa Credit Controller: Admin Credit & Risk Subscriber Collections Cannot deal with my account because she clearly just doing the basics instead of answering me and helping to solve the problem it will be AWESOME.

IT IS NOT MY FAULT.... SINCE WHEN DOES PAYING TO EARLY PUT YOU IN DEFAULT. MAAK DIT SIN.

WHAT LANGUAGE DO I NEED TO SPEAK FOR THIS MATTER TO BE TAKEN SERIOUSLY.

AND NO THIS WAS NOT ATTENDED TO PREVIOUSLY.

0
Replies (2)
Vodacom
Vodacom's reply22 Sept 2021, 07:03
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
SP
Stacey P's update22 Sept 2021, 10:50
Reviewer Update
O my ****ing word..... What feedback was provided....!!!!!! That I am handed over..... I know that! Retrieve my account back because it's not my ERROR and I am not liable for that additional R300 that VVM is charging me for fees.... What are you not comprehending.... Read to understand