Does Vodacom work as a team or what

i did an upgrade for my wife last month, i had massive issues activating the sim card. i Hellopeter'd Vodacom and i had a call back from a very polite gentlemen named Arthur Jantjies who fixed the issue pretty quickly.<br> <br> i advised him i will need to upgrade mine this month and hope i dont have issues, Sorry Arthur, your Team has let you down.<br> <br> i went online (6am) found the Z1, very excitedly went online and spoke to a consultant who was surprised to hear that there is a Z1 available. she says she'll call me back as she is having a few difficulties, not stating the new deals werent updated. i called the call center and the the lady was also surprised to hear that there's the Z1 compact, she however mentioned that the deals hasnt been updated.<br> both surprised but couldnt confirm error.<br> <br> this was between 8-9am, it is near 12pm now and systems dont seem to be up yet as the call i was promised i am still waiting for.<br> <br> my sister and i needs to upgrade and her husband is moving from MTN (not sure if this is a good idea anymore) 3 CONTRACTS R309 for TOP UP R350.<br> <br> i am not happy with this service and think if the Z1 compact was an error, we should be entitled to the Z3 compact @ that price.