Does Vodacom still have a functional Call centre or Agents?
My phone got ****** on Thursday went to police station and they say I need to get ITC from vodacom. Ok Sure! Been trying to call from then is TILL MONDAY afternoon still, nobody picked up yet just IVR saying "the message we having a high call volume" even with that IVR there is no option of my query then hangs up. If I can freaking speak to someone before I could sim swap(on a self help menu) that would better please. From where I am sitting I don't believe I can be able to report a ****** after I have sim swapped right even if that so can i please get someone to confirm that before I do....... I made a big mistake of porting should got the hint the 1st time I tried porting here it took 3 weeks to resolve even that query
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Vodacom's replyOfficial
02 Jul 2019, 08:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jul 2019, 08:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
09 Jul 2019, 08:58Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. We tried calling, however was unable to get hold of you after numerous attempts. Kindly let us know should you still require further assistance. We apologize for the inconvenience and the service experienced.
Regards,Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. We tried calling, however was unable to get hold of you after numerous attempts. Kindly let us know should you still require further assistance. We apologize for the inconvenience and the service experienced.
Regards,Vodacom Consumer Website Team.
Vodacom's reply09 Jul 2019, 08:58
Official
Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. We tried calling, however was unable to get hold of you after numerous attempts. Kindly let us know should you still require further assistance. We apologize for the inconvenience and the service experienced.
Regards,Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. We tried calling, however was unable to get hold of you after numerous attempts. Kindly let us know should you still require further assistance. We apologize for the inconvenience and the service experienced.
Regards,Vodacom Consumer Website Team.
's updateReviewer Update
12 Jul 2019, 03:37Look at the comment below and also relook what was the issue in the 1st place then you will probably understand why I couldn't be reached ...If someone is complaining about the failure or inability to report ****** phone to your call centre so to get a reference to report to the police, and ultimately be able to Sim Swap, how are you going to reach him? Here are temporary contact details:*** , email:***
's update12 Jul 2019, 03:37
Reviewer Update
Look at the comment below and also relook what was the issue in the 1st place then you will probably understand why I couldn't be reached ...If someone is complaining about the failure or inability to report ****** phone to your call centre so to get a reference to report to the police, and ultimately be able to Sim Swap, how are you going to reach him? Here are temporary contact details:*** , email:***