TJ
Theuns J
1 reviews | Active since Aug 2014
27 Aug 2020, 15:54
Does Vodacom personal care?
By visiting the branch in BT Ngebs mall in Mthatha on 27 August 2020, the following occured. I was sitting down with a lady of Vodacom, assisting me, when another lady, also from Vodacom approached us without a face mask. I repremanded her, and she told me tha she is not interfering with me, so I must just carry on. I am not allowed by law to enter any mall or facility without a mask, but Vodacom personal are allowed to work without their masks in stores?
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Replies (2)
Vodacom's replyOfficial
28 Aug 2020, 07:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Aug 2020, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Sept 2020, 12:46Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the complaint has been escalated to the Store Management to urgently address. Regards Consumer Website Team
Best regards,
Vodacom's reply02 Sept 2020, 12:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the complaint has been escalated to the Store Management to urgently address. Regards Consumer Website Team
Best regards,